These Terms and Conditions govern all engagements between Altivelo and its clients. By confirming a booking, enquiry, or entering into any arrangement with Altivelo, you agree to be bound by these Terms in their entirety. Please read them carefully before proceeding.

1. DEFINITIONS AND INTERPRETATION

In these Terms and Conditions, the following definitions apply:

• "Altivelo" means the trading brand of JM Management & Consultancy Ltd (Company No. 16213592), a private limited company incorporated in England and Wales, and its affiliated entities. References to Altivelo include JM Management & Consultancy Ltd and its authorised representatives operating internationally including in Mallorca, mainland Spain, Dubai, and other jurisdictions.
• "Client" means any individual, company, or entity that engages with Altivelo for any cycling engagement, introduction, or bicycle rental brokerage service.
• "Engagement" means any privately arranged cycling experience, ride, session, event, or activity facilitated by Altivelo between a Client and a Professional Cyclist.
• "Professional Cyclist" means any current or former UCI-registered professional cyclist or elite cyclist introduced through Altivelo's curated network.
• "Rental Provider" means any independent third-party provider of high-performance bicycle rental services, or Altivelo's own fleet where applicable, connected to the Client through Altivelo's brokerage function.
• "Services" means Altivelo's role as a private facilitator, introducer, and coordinator, as further described herein.
• "Territory" means any jurisdiction in which an Engagement takes place, including but not limited to the Balearic Islands (Spain), mainland Spain, the UAE, and any other international location.

2. NATURE OF SERVICES — FACILITATOR STATUS

Altivelo operates exclusively as a private introducer and coordinator. The Services are structured and provided on the following basis:

• Altivelo does not operate as a tour operator, travel agency, travel organiser, or provider of regulated tourism services under Spanish law, including but not limited to Real Decreto 1168/1990 (as amended) and relevant autonomous community legislation including the Balearic Islands tourism framework (Llei 8/2012 de Turisme de les Illes Balears and its successors).
• Altivelo does not create, sell, or offer package holidays or pre-arranged tourism products within the meaning of Spanish Royal Decree 39/2010, the EU Package Travel Directive (EU) 2015/2302, or any equivalent domestic or international regulation.
• All Engagements are individually structured, privately arranged, and focused exclusively on cycling activity. They do not constitute organised tourism, guided tourism, or services.
• Altivelo does not sell, bundle, or coordinate accommodation, ground transportation, air travel, transfers, or any supplementary tourism services. Any such services are contracted directly and independently by the Client with the relevant third-party provider.
• Where Altivelo introduces a Client to a Rental Provider, it acts solely as a broker. All rental agreements are entered into directly between the Client and the Rental Provider. Altivelo is not a party to any such agreement.
• Nothing in these Terms shall be construed to create a partnership, joint venture, employment relationship, or agency relationship between Altivelo and any Client, Professional Cyclist, or Rental Provider.

3. GEOGRAPHIC SCOPE AND REGULATORY COMPLIANCE

Altivelo facilitates Engagements internationally, including in Mallorca and the wider Balearic Islands, mainland Spain, and other international destinations.

• Altivelo's Services are structured to operate as private, standalone activities outside the regulated scope of Spanish tour operator or travel package legislation. Clients acknowledge and accept this characterisation.
• Where an Engagement takes place in Spain or the Balearic Islands, the Client acknowledges that Altivelo does not hold, nor is it required to hold, a licence as an agencia de viajes (travel agency) or service company in connection with the Services as defined herein.
• Professional Cyclists introduced by Altivelo operate in their personal capacity as independent individuals. Their participation does not constitute a regulated guide service, supervised tourism activity, or licenced sporting instruction unless separately contracted and disclosed.
• The Client is solely responsible for ensuring their own compliance with any applicable entry requirements, insurance obligations, physical fitness requirements, and local regulations governing cycling activities in the Territory.
• All rides and Engagements take place on public roads. All participants must comply fully with applicable local laws, road traffic legislation, and cycling regulations. Altivelo, its affiliates, and contractors reserve the right to terminate any Engagement without refund in the event of reckless, unsafe, or unlawful behaviour by the Client.

4. BOOKINGS AND CONFIRMATION

• All Engagements are subject to availability and are only confirmed upon Altivelo's written acceptance and receipt of any applicable deposit or payment as communicated to the Client.
• Altivelo reserves the right to decline any booking or enquiry at its absolute discretion and without obligation to provide reasons.
• Any information provided to Altivelo in connection with a booking must be accurate and complete. The Client accepts full responsibility for errors arising from inaccurate information.
• Confirmation of a booking constitutes the Client's full acceptance of these Terms and Conditions.

5. FEES AND PAYMENT

• Altivelo's facilitation and introductory fees are as communicated to the Client at the time of enquiry or booking. All fees are exclusive of VAT, local taxes, and any third-party charges unless expressly stated otherwise.
• Altivelo's facilitation fee is earned upon introduction and coordination and does not attract the consumer protections applicable to package holiday payments under Spanish or EU law.

6. CANCELLATION POLICY

6.1 Professional Cyclists — Availability

All Professional Cyclists are subject to availability. In the event that a booked rider is unable to attend due to circumstances beyond Altivelo's control — including injury, illness, team commitments, race schedules, or travel restrictions — Altivelo will offer the Client an alternative solution. The Client may choose between:

• A full refund of the facilitation fee paid; or
• An exchange to an alternative Professional Cyclist of comparable standing, subject to availability.

Any difference in pricing arising from an exchange will be credited or invoiced to the Client accordingly.

6.2 Client Cancellation — Private Cycling Tours

Should a Client need to cancel a booked Engagement, the following refund structure applies:

• 14 days or more prior to the scheduled Engagement date: 50% refund of the facilitation fee paid.
• 72 hours or more prior to the scheduled Engagement date: 25% refund of the facilitation fee paid.
• 48 hours or less prior to the scheduled Engagement date: No refund.

All cancellations must be submitted in writing to Altivelo. Verbal cancellations will not be accepted.

6.3 Transfers and Booking Substitutions

Bookings are transferable to a substitute Client, provided that: (a) the transfer is agreed in writing by both the original Client and the incoming Client; (b) Altivelo provides its prior written consent; and (c) any outstanding balances are settled by the incoming Client prior to any refund being issued to the original Client. Any difference in applicable fees shall be invoiced accordingly.

6.4 Event Tickets

Tickets to Altivelo-facilitated events are non-refundable in all circumstances. However, event tickets are transferable subject to the conditions set out in Clause 6.3 above. All event participants must comply with applicable local laws and the event rules communicated by Altivelo.

7. BICYCLE RENTAL

• Where Altivelo arranges bicycle rental, it acts as a broker connecting the Client with a Rental Provider. Rental agreements are entered into directly between the Client and the Rental Provider. Altivelo shall be held harmless from any negligence or gross negligence of third-party Rental Providers; all claims arising from third-party rental shall rest with the original provider.
• For Rental bookings, a 50% payment is due at the time of booking. This deposit is non-refundable. The remaining balance must be paid prior to collection or delivery of the bicycle.
• The Client is liable for any damage, loss, theft, or destruction of the rental bicycle, including loss arising from fire. Upon collection or delivery of the bicycle, any pre-existing damage or defects must be reported and recorded in writing immediately, prior to acceptance of the bicycle. Failure to report defects at this stage may result in the Client being held liable for pre-existing damage.
• Any damage caused during the rental period will be invoiced to the Client at current market repair or service rates. In the event of total loss of the bicycle, Altivelo or the relevant Rental Provider reserves the right to charge for the replacement value of the bicycle and to recover any lost rental income for the period during which the bicycle is unavailable.

8. INSURANCE

All clients and participants in Altivelo Engagements, events, and rental activities are required to hold their own valid personal travel and medical insurance, including evacuation cover, prior to and throughout the duration of their participation. Altivelo strongly recommends that Clients also hold personal accident and third-party liability cover appropriate to cycling activities. Altivelo does not provide or arrange insurance on behalf of Clients.

9. LIMITATION OF LIABILITY

• Altivelo acts solely as a private facilitator and introducer. It does not assume operational responsibility for the conduct, safety, quality, or performance of any Professional Cyclist, Rental Provider, or third-party service provider.
• Cycling is a physically demanding activity involving inherent risks. The Client participates in all Engagements at their own risk.
• Altivelo, its company, directors, partners, employees, agents, and contractors shall be held harmless from any loss, damages, or consequential loss arising from participation in any Engagement, unless such loss is proven to result directly from the gross negligence of Altivelo.
• Altivelo's total aggregate liability shall not exceed the total facilitation fee paid by the Client for a specific Engagement.
• Altivelo shall not be liable for any indirect, consequential, special, or punitive loss, including loss of profit, loss of enjoyment, or loss of opportunity.
• Nothing in these Terms shall exclude or limit liability for fraud, wilful misconduct, death, or personal injury caused by Altivelo's own negligence where such exclusion is prohibited by applicable law.

10. LIMITATION OF SCOPE

The Services provided by Altivelo are limited strictly to the facilitation, introduction, and coordination of private cycling experiences and bicycle rental brokerage as described herein. Altivelo makes no representation or warranty as to the professional conduct, physical condition, ability, or performance of any Professional Cyclist introduced through its network, or the condition or suitability of any bicycle provided by a third-party Rental Provider. Altivelo shall have no obligation to provide services beyond those expressly agreed in writing for each Engagement.

11. REMEDY PERIOD

In the event that a Client believes they have grounds for a complaint or claim arising from an Engagement, the Client must notify Altivelo in writing within 14 days of the completion of the relevant Engagement. Altivelo will acknowledge such notice within 5 business days and will endeavour to resolve the matter within 30 days of acknowledgement. Claims or complaints notified after the 14-day period may not be accepted. This remedy period does not affect any statutory rights which the Client may have under applicable mandatory consumer protection law.

12. FORCE MAJEURE

Altivelo shall not be liable for any delay or failure to perform its obligations where such delay or failure results from circumstances beyond its reasonable control, including but not limited to: extreme weather events, natural disasters, pandemic or epidemic conditions, acts of government or regulatory authority, civil unrest, industrial action, road closures, or the cancellation of a Professional Cyclist's participation due to professional racing obligations. Altivelo will use reasonable endeavours to offer an alternative arrangement. If no alternative is possible, any facilitation fee paid may be credited against a future Engagement at Altivelo's discretion.

13. INTELLECTUAL PROPERTY AND PRIVACY

• All branding, content, and materials associated with Altivelo are its exclusive intellectual property. No Client shall reproduce or commercially exploit such materials without prior written consent.
• The Client grants Altivelo a non-exclusive licence to use photographs, video footage, or testimonials featuring the Client that are taken during an Engagement for promotional purposes, unless the Client opts out in writing before the Engagement.
• Altivelo processes personal data in accordance with its Privacy Policy and applicable data protection legislation, including UK GDPR, EU GDPR, and the Spanish LOPDGDD where applicable.

14. GOVERNING LAW AND DISPUTE RESOLUTION

• These Terms and any disputes arising from them shall be governed by and construed in accordance with the laws of England and Wales, without prejudice to any mandatory consumer protection provisions applicable in the Client's country of habitual residence.
• In the event of any dispute, the parties shall first attempt resolution through good-faith negotiation within 30 days of written notice.
• If unresolved, the parties submit to the exclusive jurisdiction of the courts of England and Wales, save that Altivelo reserves the right to seek urgent relief in any competent jurisdiction.
• Where a Client is a consumer habitually resident in Spain or the EU, nothing in this clause shall deprive such Client of mandatory protections under EU consumer law or Spanish consumer protection legislation (Real Decreto Legislativo 1/2007).

15. GENERAL PROVISIONS

• Entire Agreement: These Terms, together with any booking confirmation, constitute the entire agreement between Altivelo and the Client and supersede all prior representations or agreements.
• Severability: If any provision is found invalid or unenforceable, it shall be severed and the remaining Terms shall continue in full force.
• Waiver: No failure or delay by Altivelo to exercise any right or remedy shall constitute a waiver.
• Variation: Altivelo reserves the right to update these Terms at any time. The version in force at the date of booking confirmation applies.
• Language: These Terms are provided in English. In the event of any translation, the English version shall prevail.

REGULATORY NOTICE

Altivelo operates as a private introducer and cycling experience facilitator. It does not hold, nor is it required to hold, a licence as a travel agency (agencia de viajes), active tourism company (empresa de turismo activo), or tour operator under Spanish law or Balearic Islands autonomous community legislation. All services are provided on a standalone, private basis structured to remain outside the scope of regulated tour operator and travel package activities.

Contact

Notices and formal communications relating to these Terms should be directed to:

Altivelo — a trading brand of JM Management & Consultancy Ltd

Company Number: 16213592 | Incorporated in England and Wales

Registered Office: 2 Carnegie Court, The Broadway, Farnham Common, Slough, SL2 3GQ, United Kingdom

Operational Territories: Mallorca (Spain) · Dubai (UAE) · International

Email: hello@altivelo.com